Frequently Asked Questions

Tasheel is a licensed private company in Palestine that simplifies your official transactions, attestations, and certified legal translations.

No. Tasheel is an independent licensed private services provider. We facilitate and coordinate official paperwork with relevant authorities on your behalf, but we are not a government entity.

Yes. Depending on the service, some transactions require no authorization, while others require a specific power of attorney or authorization. All requirements are explained clearly before service execution.

Certain government and attestation services require physical original documents. We will inform you in advance and arrange safe document collection.

Processing time depends on the official authority involved. Most requests take 1–3 business days. Estimated timelines are clearly shown before you submit your request.

You can track your status anytime through your account dashboard or the Track Order page using your order number. Email and SMS updates are also sent at key milestones.

We accept major credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery (COD) for eligible locations.

Fees are fully transparent and calculated based on official government fees plus service and delivery costs. Full details are shown before order confirmation with no hidden charges.

We provide pickup and delivery service across all West Bank governorates, as well as international delivery options for Palestinians abroad.

Yes. We maintain strict privacy standards. Your data is encrypted and used strictly for processing your requested transactions in full legal compliance.

You can reach our customer support team via phone, WhatsApp, or email through our Contact page. For fast processing, submit your request directly on our website.